Frequently Asked Questions

General

What is Velmora Clothings?
Velmora Clothings is a premium menswear brand focused on refined design, quality craftsmanship and timeless style.

Where can I shop Velmora products?
You can browse and purchase our collections directly through our online store.

How can I contact Velmora Clothings?
You can contact us through WhatsApp at +92-307 0650032, call us at the same number, or email us at info@velmoraclothings.com.

Orders

How can I place an order?
Select the product you wish to purchase, choose the available options such as size where applicable, add the product to your cart and proceed to checkout.

Can I change or cancel my order after placing it?
If you need to make a change or cancel an order, contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellation may no longer be possible.

How can I check my order status?
If you have an account, you can check your order information through your account. You may also contact our customer support team with your order number.

Products & Sizing

How do I choose the right size?
Please refer to the size information provided on the relevant product page before placing your order.

What if I receive the wrong size?
If you receive a size different from the one ordered, contact us within the applicable exchange period. We will review the order and assist you with the exchange.

What if the product I want is out of stock?
If a product or size is unavailable, please check back later or contact us to ask about future availability.

Shipping

How long does delivery take?
Orders generally require 2–5 business days for processing. After dispatch, delivery generally takes approximately 2–5 business days for major cities and 4–7 business days for other areas.

Do you offer free shipping?
Yes. Free shipping is available on orders above Rs. 30,000, subject to the applicable terms.

How will I know when my order has been dispatched?
Once your order has been dispatched, you may receive shipment or tracking information through the contact details provided with your order.

Returns & Exchange

Can I exchange my order?
Eligible products may be exchanged according to our Returns & Exchange Policy.

How long do I have to request an exchange?
Exchange requests should generally be submitted within 7 days of receiving your order.

Can I exchange a product that has been worn or washed?
No. Products submitted for exchange should be unused, unwashed, unaltered and in their original condition with tags and packaging intact.

What should I do if I receive a damaged or incorrect product?
Contact us as soon as possible with your order number and clear photographs of the product. Our team will review the issue and assist you.

Payment

What payment methods are available?
Available payment methods will be displayed during checkout.

Is my payment information secure?
Payments may be processed through third-party payment providers. Payment information is handled according to the security and privacy practices of the relevant payment provider.

Account

Do I need an account to place an order?
If guest checkout is enabled, you may be able to place an order without creating an account. Creating an account can make it easier to manage your orders and account information.

How can I create an account?
You can create an account through the My Account section of the website and provide the requested information.

I forgot my password. What should I do?
Use the password-reset option on the My Account page and follow the instructions provided.

Contact Us

Still have a question?

If you cannot find the answer you’re looking for, our team is happy to help.

WhatsApp: +92-307 0650032
Phone: +92-307 0650032
Email: info@velmoraclothings.com